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3401 Fiechtner Drive • Fargo, ND 58103
Phone 701.235.7548 • Fax 701.280.9441
Toll Free 866.235.7548

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FAQ - Answers to most common questions from clients to printers.
Printing Trade Customs
Printing definitions and terms - Explanation of some common printing terms.
Submitting files to us - [33k PDF] A few things to know when you send a file to us on disk or email.
Office Programs - [22k PDF] describes the limitations of office programs when used in commercial printing. (Office 97, 2000, Word Perfect and more).
Adding Postscript Printers and printing to File on Window 95. - [77k PDF] Step by step instruction with screen shots on how to install a postscript printer and how to print a postscript file on many office type programs. (Office 97, 2000, Word Perfect and more).
Finding fonts on the PC (Windows 95) - [110k PDF]
Easy step by step instructions on how to find the fonts on the PC and put them on a disk. (true type fonts only) Postscript fonts are handled through Adobe Type Manager®.
Saving files for service provider (PageMaker 6.5 & 7.x)- [1.4meg PDF]
Step by step instructions on how to collect all your files and fonts to bring to a service provider or printing company. (The instructions and screen shots are made on the Mac but they also apply to Windows 95/98/2000).
Collecting Files For Output (Quark Xpress 4.x & 5.x) - [915k PDF]
Step by step instructions on how to collect all your files to bring to a service provider or printing company. (The instructions and screen shots are made on the Mac but they also apply to Windows 95/98/2000).
Converting screen shots for print [112k PDF]
Step by step instructions on how to make RGB screen shots into CMYK using Photoshop 5.5. How to remove the extra ink colors behind black text to give you cleaner looking text.
Converting screen shots for print [99k PDF]
Step by step instructions on how to make RGB screen shots into CMYK using Photoshop 6.0 & 7.0 & CS. How to remove the extra ink colors behind black text to give you cleaner looking text.
Adobe Distiller 4.0 & 5.0 job option (revised 12-6-02)
This file will load all the job option settings in Adobe Distiller. Download and decompress the ZIP file. Read the instructions in the Read Me file for installing the job options file. This file will work for Mac or PC.
Adobe Distiller 6 job options (revised 1-31-05)
This file will load all the job option settings in Adobe Distiller version 6 only. Download and decompress the ZIP file. Read the instructions in the Read Me file for installing the job options file. This file will work for Mac or PC.
Collecting files for InDesign CS to send to a printer (revised 3-23-04) - [408k PDF]
Step by step instructions on how to collect all your graphics, fonts and InDesign file to send to a printer. The screen shots are on Mac but the instructions are the same on the PC.
InDesign CS bleed settings (revised 2-2-05) [268k PDF]
Easy way to create the right amount of bleeds for your document in InDesign CS for Mac or PC.
InDesign Separation Preview (revised 2-2-05) [272k PDF]
Check which colors are going to print in your document and how colors overprint or knockout.
Creating PDF files from any Windows program. Install CutePDF on your computer and you can create a PDF file to be used for commercial printing. You can make a PDF from any MS Office program or any other Windows program. It works just like printing a document to your desktop printer. The main benefit of sending a PDF to a commercial printer is that your file will look the same on your computer as it will on any other computer. No need to worry about missing fonts or graphics or objects moving around on the page. Click here to get CutePDF. This link will take you to the CutePDF website. You will need to download 2 different programs. They are easy to install.